Terms and conditions
§ 1. General
All deliveries and services by ERBETIX GmbH, also in the context of the online shop www.garten-zwerg.at, are made exclusively on the basis of the following general terms and conditions, with which the customer agrees when placing the order. General terms and conditions of the contractual partner apply, provided that the latter is an entrepreneur, only in the case of written confirmation by ERBETIX GmbH.
§ 2 prices
All prices quoted on this website and in our price lists are in euros including the statutory value added tax of 10% / 13% / 20% stipulated in Austria, as well as excluding any shipping costs.
Changes and errors excepted.
The prices that were specified at the time of the order always apply to shipping.
§ 3 orders
An incoming order from the customer is regarded as an offer for dispatch, ERBETIX GmbH reserves the right not to make deliveries without giving reasons.
By placing an order, the customer acknowledges that he / she is at least 18 years old.
§ 4 legal situation
With the order, the customer declares that he is aware of the respective legal situation. If the customer violates the laws applicable in his country, he hereby acknowledges that ERBETIX GmbH does not take responsibility for it.
§ 5 delivery
As a rule, delivery takes place within approx. 3 working days after receipt of the order, provided that the items ordered are in stock. The specified delivery time of 3 days in Germany and 7 days abroad are without guarantee, ERBETIX GmbH recognizes no claims for damages for delays that are beyond its control.
The delivery takes place in neutral packaging, attention is paid to break resistance. Unless otherwise stated, the customer bears the costs for postage or parcel delivery and the corresponding additional fees (cash on delivery fee) as well as any customs fees that may arise.
§ 6 Terms of Payment
Payment is made by cash on delivery, prepayment or credit card payment.
The goods remain the property of ERBETIX GmbH until they have been paid for in full.
§ 7 Cases of Damage / Warranty
The transfer of risk takes place when the goods are handed over to the relevant postal or transport company.
Upon acceptance, the customer undertakes to examine the package for transport damage. If the package is damaged, we ask you not to accept the package. ERBETIX GmbH is not liable for damage caused by the transport company!
The customer must examine the goods for functionality after opening them, complaints about obvious defects must be made within 7 days of receipt of the goods, hidden defects within 14 days, otherwise the guarantee for this damage will lapse. We reserve the right to make minor deviations from information provided by the manufacturer or in the online shop www.garten-zwerg.at, provided these do not impair the functionality of the item.
Otherwise, there is a warranty period of 6 months from the invoice date on all technical devices.
We do not give any guarantee for shipping on live goods such as plants.
§ 8 right of withdrawal
According to the KschG, the customer has the right to withdraw from unused or unopened goods, which he must assert in writing within 14 days of receipt of the goods. The right of withdrawal in this form only applies to the online shop.
Returns must be sent with sufficient postage to the following address:
The purchase price will be refunded if the value of the goods has not been reduced.
§ 9 links
ERBETIX GmbH expressly distances itself from the content of the links that can be found on our website.
§ 10 Registered trademarks
The logos and brands of the companies represented on our website as well as their product names are trademarks or registered trademarks of the respective companies.
Unless otherwise stated, all product descriptions and photos come directly from the producers, their wholesalers or from ERBETIX GmbH. All images, logos and lettering may not be used without written consent.